Hosted VoIP phone service
Many VoIP providers look inexpensive until you start adding features and paying per user. Tricom keeps it simple: straightforward monthly plans with no long-term contract, and the features your business needs included.
Your phones, voicemail, auto attendant and fax are managed by the same team that supports your computers and network, so there is one number to call when something isn't right.
What's included
Calling
- Unlimited calls to the U.S. and Canada
- Caller ID and caller ID blocking
- Three-way calling and conference bridge
- E911
Call handling
- Auto attendant (IVR) and dial by name
- Call queues and call routing
- Transfer, park and remote pickup
- Paging, intercom and music on hold
Voicemail and fax
- Voicemail to email
- Unlimited voicemail boxes
- Web voicemail interface
- Send and receive faxes
Management
- Call detail records
- Call monitoring
- Remote and roaming extensions
- Call recording (add-on)
Phone system sales and maintenance
A good phone system is one of the most important tools a business has. We'll help you choose the right system for your office, set it up and keep it running. If you already have a system you're happy with, we can support and maintain it under a maintenance agreement with reduced hourly rates and guaranteed response times.
Fixing VoIP call quality
Choppy audio, dropped calls and one-way audio are usually caused by the network, not the phones. These are the most common causes we find and fix:
Limited bandwidth
Video streaming, large downloads and file syncing crowd out voice traffic. Quality of Service (QoS) rules give calls priority.
Busy networks
Computers, printers, cameras and WiFi all compete on the same network. Putting voice on its own VLAN keeps calls clear.
Router and firewall settings
A misconfigured firewall or double NAT can cut audio or drop calls in the middle of a conversation.
Broadcast storms
Failing devices or malware can flood the network and slow everything down, including your calls.
Tricom can analyze your network and equipment and fix the root cause, so your calls sound right every time.
Serving businesses across Southern California
Tricom works with businesses throughout Los Angeles County, Orange County and the Inland Empire from our office in Covina. Call (866) 447-4174 to talk with a technician about your business.